ConsultingTools: Survey Solutions, staff attitude, customer satisfaction
analyse customers: Survey Solutions


ConsultingTools provide a range of survey solutions which can be used to undertake qualitative or quantative research. Our survey solutions work particularly well in the areas of:

  • Employee Surveys
  • Customer Satisfaction Studies
  • Culture Surveys
  • Evaluation forms
  • Market Research
  • Training Needs Analysis 

Our dedicated support service team can help at any stage of your project, including set-up, distribution of surveys, help desk, tracking updates, data entry and upon completion provide you with the reports you need.

We offer several systems and solutions to best suit your needs ranging from our fexible on-line survey tool to paper options (including scannable technology) and our Windows® based software.

Our customisable on-line system allows us to take your questions and response scales, together with your logos and text and provide a web-based questionnaire. Respondents receive an e-mail inviting them to complete the questionnaire (either password protected or open). Once data has been captured reports are produced which can also be split by demographic options. The data is also available for further statistical analysis to identify trends and key findings.

For paper questionnaires our support service can work with you to create scannable forms which can be sent out together with a return envelope. Once forms are returned they are fed into our OCR scanner and reports produced.

 

Patricia Seabright of Archimdes Consulting on the use of ConsultingTools Survey Solutions within Mills & Boon